OUR PRIVACY AND COOKIE POLICY

At Hesperian Fish we take great pride in providing quality seafood, excellent customer service and protecting personal information. We are grateful for the trust that both suppliers and customers place in us, and we use all personal information given to us responsibly. We also believe that you as a customer have a right to know how we will use this information, and this policy sets out your rights, the data protection principles we follow, and how we protect any information that you provide us with.

We will only share information you give us with others in order to fulfil our role in providing a quick and easy service. They promise never to share information with others (unless we are required to do so by law). At all times, information will only be used in accordance with this privacy policy.

What this policy covers.

The www.hesperianfish.co.uk website and its associated applications are operated by Hesperian Limited, Unit 1 Station Approach, Frome, England, BA11 1RE. Registered number: 12395085.

This policy explains how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy, together with the Terms and Conditions carefully as by accessing the website or associated applications you confirm to have understood and agreed to them.

What personal information we collect about you.

We collect information through e-mail list sign-ups, www.hesperianfish.co.uk website forms and third-party competitions. We ask your consent for this, and do this so that we can send marketing information about new products, special offers or other information which we think subscribers may find interesting.

We may collect the following information:

  • Name

  • Contact information including email address and mobile contact number

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

 

We collect information about you when you:

  • visit the site.

  • register an account on the site.

  • buy, or attempt to buy, products or services on the site.

  • take part in promotions, competitions, customer surveys and questionnaires.

  • contact customer services in any way.

 

Depending on how you use our services the types of information we collect may include:

  • Your name

  • Your email address

  • Your password

  • Your location

  • Your billing address(es)

  • Your shipping address(es) or the stores(s) where you opt to collect orders

  • Your phone number(s)

  • Whether or not you agree to marketing emails

  • Details about 3rd parties that you share with us such as the name, address and telephone number of someone you send an order to

  • Information about how you use the site – like which pages you visit

  • Information about what you order and when and how you order

  • Correspondence between you and us

 

This is an indicative list only and other personal information may be collected from time to time.

Whenever you are asked to fill in a form on our website, look for the box that you can click to indicate that you consent to your information being used by Hesperian Fish for marketing purposes. If you don't tick it, we won't use it.


If you have previously given consent you may change your mind at any time. You will be given the opportunity to unsubscribe in every marketing email or you can do so by emailing us at info@hesperianfish.co.uk, or by singing into your account can changing your preferences.

Note: we do not store your payment details.

The website may contain links to other sites which are outside of our control and not covered by this Privacy Policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

How and why we use your personal data.

Collecting your personal information helps us to better understand what you need from us. We only collect the information necessary for us to provide you with our services. We use your information to:

  • manage and improve the site.

  • personalise and provide our services to you

  • administer and operate your account.

  • process your orders

  • tell you about important changes to the site and our services.

  • understand your shopping behaviour to develop and improve our products and services

  • manage promotions, competitions, customer surveys and questionnaires.

 

Retention of your personal data.

We collect information from everyone who makes a purchase with us. We require this information because we have a legitimate interest in fulfilling our service to you, and in understanding your needs. We have a legal obligation to keep this information for 7 years. At the end of each year we will delete all expired contractual and consenting data.

How we share personal data with other organisations.

When a purchase is made for a product through our website we share customer information with our payment engine partner. No payment details are stored on our systems. We also use Wix for automated email communications, see their privacy policy here (link).

How we protect your personal data.

Hesperian Fish is committed to ensuring that your privacy is protected and that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We regularly review our processes to ensure they meet our high standards.

We use Wix as our secure online payment gateway. This means we do not store or process credit card details on any of our own systems as Wix process these payments on our behalf. Wix adhere to the strictest levels of fraud screening to make sure the card details remain secure during the transaction.

We are PCI DSS (Payment Card Industry Data Security Standard) compliant. These are a set of standards for payment account data security.

Your marketing preferences and market research.

We may contact you:

  • with offers and information about the products and services we offer via the site or for customer research e.g. to help improve our services

 

Of course the choice is entirely yours but if you say that you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.

When you place an order or register for a Hesperian Fish account online you can opt-in to receive marketing emails from us by checking the relevant tick box. If you later wish to opt-out simply click "Your Account" in the top menu on www.hesperianfish.co.uk and then click "My Account" and uncheck the relevant tick box. Alternatively you can opt out from the link in the footer of any of our marketing emails.

We like to hear your views to help us to improve our service. From time to time we may contact you to ask your opinions but we will only do this if you are opted in to marketing communications.

If you are not opted in to marketing communications we will only contact you with transactional information. For example, about:

  • items that you have placed in your basket but not checked out.

  • orders that you place on the site – for example to confirm orders you have placed and to update you about the status of your orders.

  • questions you have asked us.

 

How we use cookies and similar technologies.

 

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. We use cookies to improve the service that we provide to you. For example we use cookies:

  • to personalise your visit and to enable you to use some of the features of the site.

  • to improve the way in which the site works by allowing us to understand how you use the site. These cookies collect mostly anonymous data that is aggregated across all visitors to the site.

  • to deliver relevant online advertising to you. From time to time we may advertise our services on other organisations’ websites. The cookies that we use to do this can collect information about your online behaviour including your IP address, which website you arrived at our site from and information about your purchase history or the content of your shopping basket. You may then see adverts from us on other organisations’ websites. These cookies are placed on our site by advertising networks with our permission.

  • to measure the effectiveness of the emails we send you and our online advertising. For example we use cookies to tell us if you have opened emails that we have sent you or if you have seen a specific advert.

 

You can use your browser settings to manage cookies. The ‘help’ menu of most browsers will tell you how to adjust your cookie preferences. However, if you decide to disable cookies used on thecornishfishmonger.co.uk you may find that the site does not operate as intended.

List of cookies we collect.

The table below lists the cookies we collect and what information they store.

COOKIE NAME - COOKIE DESCRIPTION

CART - The association with your shopping cart.

CATEGORY_INFO - Stores the category info on the page, that allows to display pages more quickly.

COMPARE - The items that you have in the Compare Products list.

CURRENCY - Your preferred currency

CUSTOMER - An encrypted version of your customer id with the store.

CUSTOMER_AUTH - An indicator if you are currently logged into the store.

CUSTOMER_INFO - An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS - Stores the Customer Segment ID

EXTERNAL_NO_CACHE - A flag, which indicates whether caching is disabled or not.

FRONTEND - Your sesssion ID on the server.

GUEST-VIEW - Allows guests to edit their orders.

LAST_CATEGORY - The last category you visited.

LAST_PRODUCT - The most recent product you have viewed.

NEWMESSAGE - Indicates whether a new message has been received.

NO_CACHE - Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART - A link to information about your cart and viewing history if you have asked the site.

POLL - The ID of any polls you have recently voted in.

POLLN - Information on what polls you have voted on.

RECENTLYCOMPARED - The items that you have recently compared.

STF - Information on products you have emailed to friends.

STORE - The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE - Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS - The products that you have recently viewed.

WISHLIST - An encrypted list of products added to your Wishlist.

WISHLIST_CNT - The number of items in your Wishlist.

 

Your rights.

 

Your personal information is owned by you. When you give information to us, you do so in trust, and we are the 'Controller' of the information, following this privacy policy. If you have any questions or issues with the way in which we are using your data you have the following rights:

 

  • You can ask to see what information we hold on you (right of access)

  • You can ask for information to be corrected

  • You can ask to receive a copy of the information we hold on record for you (right to portability)

  • You can ask us to delete any information we have about you (right to be forgotten)

  • You can object to the way in which we use your information

  • You can complain to the supervisory authority.

 

If you wish to enact any of these rights then you can do so by emailing info@hesperianfish.co.uk. If you believe that any information we are holding on you is incorrect or incomplete, or you would like to know more please write to or email us.

To obtain a copy of the information that we hold about you please write to: Data Compliance Manager, Hesperian LimitedUnit 1 Station Approach, Frome, England, BA11 1RE Email: info@hesperianfish.co.uk

Updates to this policy.

We reserve the right to change this policy at any time and will keep it up to date so please visit this page again to check for the latest version. 

Contact us.

If you have any questions about how we collect, keep and use your personal data please email us at info@hesperianfish.co.uk.

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Hesperian Limited Company No. 12395085